Shipping Policy
Shipping Updates During the Canada Post Strike
We're committed to getting your orders to you as quickly as possible during the Canada Post strike. Below, you'll find details on how we're managing shipments and which areas are currently affected.
Shipping Carriers
- Canadian Orders: Shipped via Purolator and FedEx. Please note, Purolator and FedEx cannot deliver to P.O. Boxes, so be sure to provide a valid street address at checkout.
- United States Orders: Shipped via FedEx. A valid street address is required, as FedEx cannot deliver to P.O. Boxes.
Service Interruptions
Due to the strike and carrier limitations, we're unable to deliver to the following locations:
- Canada: Newfoundland and Labrador, Yukon, Northwest Territories, and Nunavut
- United States: Alaska
All orders to valid street addresses in other regions are shipping as usual with minimal delays. If you're in an affected region, you're welcome to place an order, but please note that it will not ship until service resumes.
We'll continue to monitor the situation and provide updates as soon as service is restored. Thank you for your patience and understanding during this time. If you have questions, our Customer Service team is here to help.
We Offer Free Standard Shipping and Returns, Every Day.
| Shipping Type | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 4-8 Business Days | FREE |
| Expedited Shipping | 2-3 Business Days | $9.95 |
When your order has been placed, you will receive an email stating that your order has been received along with an order confirmation number. You will receive a second email when your order has been shipped.
Orders are typically processed and shipped within 1-2 business days. Shipping times start once the order has been received by the carrier. Most orders within Canada and the US are shipped via FedEx or DHL.
** While shipping times vary, customers outside the Continental United States (Alaska and Hawaii) will experience longer shipping times.
We DO ship to APO/FPO addresses. We DO NOT ship to PO BOXES.
Note: For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.
Once your order is placed we are unable to make any changes or cancel it. In the event of an unusual circumstance, please call us at 1-888-585-4102 immediately after placing your order and we will try our best to accommodate your requests.
Can't find the answer you were looking for?
Call Us: 1-888-585-4102 (available Monday - Friday 8:30am to 5:00pm CT)
Email Us: customerservice@jagjeans.com